Can I cancel or change my order after it has been placed?
Orders can only be canceled if the request is made within a few hours of the order being placed. Unfortunately, once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed. Additionally, promotional and discount codes cannot be applied post-order, nor can their effects.
To return a product ordered from RoshPack, just follow below procedure:
RoshPack offers you a hassle-free Returns Policy. You may return any unopened item in its original packaging, Within 7 days of shipment receipt, for a full refund (less courier/shipping charges). This policy does not apply to custom printed orders.
If for any reason you are not satisfied with the product, please return the material back to us and we will issue a full refund (less courier/shipping charges) upon receipt of material & quality check. When you return a product, please email us the reason and we will send you an RMA number and address where to return the product. Please place the item along with the with RMA number, original invoice into a secure packaging, and ship it back to the address given in the email you received. Rest assured, we will refund the full cost of the returned item, less courier charges.
If you receive a damaged item from RoshPack:
We take great care in packaging our products so they are transport worthy. Nonetheless, if an item ordered by you on RoshPack was delivered in a damaged condition, please email us at firstname.lastname@example.org within 24 hours of material receipt. We will contact the courier partner and initiate a transit damage claim. Once the material is received back, replacements will be sent out to you.
Timeline and mode of refund:
We will initiate your refund process after we receive the package. Refund will be credited within 7-10 working days to the same payment option(s) originally used to make payment while placing the order.